VICIdial Auto Dial Level Adjustment in Realtime Reports | Manual + Automated Control
Learn how to add automated and manual dial-level adjustment to VICIdial realtime reports. Automatically reduce dial level when all agents are in calls, increase it when READY agents wait too long, and set your own minimum, maximum, and increase-step settings.
Perfect for VICIdial call centers that want better pacing, fewer abandoned calls, and improved agent utilization.
