Vicidial Dial Level Adjustment In RealTime Reports
Discover how to enhance your call center performance with Vicidial’s innovative dial level adjustment in realtime reports! In this in-depth tutorial, we break down how Vicidial allows you to adjust dialing parameters on the fly while monitoring live performance data. Learn how to configure and optimize dial levels, track key metrics, and improve agent efficiency to maximize productivity and customer satisfaction. Whether you’re managing a small team or a large call center, this video provides practical insights and step-by-step guidance to leverage Vicidial’s powerful reporting tools for better decision-making.
--- to setup the dial level adjustment in realtime
You need to download the attachement extract it and load the two files inside the vicidial folder
for opensuse
cd /srv/www/htdocs/vicidial
mv realtime_report.php realtime_report.php.orig
---
fo linux or alma OS
cd /var/www/html/vicidial
mv realtime_report.php realtime_report.php.orig
upload the two files. when you extract the attachment.
=== If you need assistance to do==
Please share your ssh access contact me on
whatsapp +639174521009
teams: hbondoc0988@gmail.com
Thank you
